Contact centers
You’ve tweaked your IVR for the umpteenth time, what else can you do to engage your contact center agents and increase your level of service? RedCritter enhances your contact center’s bottom line by rewarding specific behaviors, inspiring friendly competition, improving training procedures and empowering your agents to feel a greater sense of ownership in their jobs.
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Did you know?
Through game mechanics, supervisors can give recognition to agents who are high performers and more easily identify where personalized guidance and additional agent training is needed.
- Bluewolf
RedCritter brings badges, skills, certs, reward points and peer-to-peer accolades that are easy to manage and tie to your key performance metrics.
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Zendesk example
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Quickstart
Follow along to integrate recognition and rewards into your Zendesk.
| Running time |
22 minutes |
| Created |
11/22/2013 |
| Watch |
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