MONDAY, FEBRUARY 17, 2014
RedCritter brings enterprise gamification to customer service with Salesforce Desk.com
Call center gamification promotes better customer service
RedCritter Corp., today announced immediate availability of its enterprise gamification solution for Salesforce's Desk.com customer support SaaS. RedCritter's Desk.com solution can be configured in minutes. It provides managers with new ways to recognize and reward agents the exhibit the behaviors that lead to better customer support.
"When RedCritter is used with Desk.com, it offers a compelling way to recognize and reward agents for a job well done. It only takes a few minutes to incorporate recognition and rewards, but the improvements in agent culture and customer satisfaction are permanent."
- Erika Lambert, RedCritter COO
RedCritter for Desk.com includes support for automatically managing badges, leaderboards, skill tracking and even a rewards store that operates on virtual currency. Managers also have tools to recognize agents on-the-spot by tapping devices to distribute skill points or virtual currency.
RedCritter for Salesforce's Desk.com is immediately available. Visit https://redcritterconnecter.com/solutions/desk to learn more.